Job: Checkpoint – FW-1 Product

Key Responsibilities:

• Provide effective technical support for the Firewall function within Security and Network Management to enable effective service provision, firstly by managing the Firewall Peregrine queue
•   Perform maintenance tasks on the estate supported by the team, both reactive (fix faults) and proactive to prevent faults and deliver efficiency increases
•   Deliver service improvements for firewalls
•   Identify and deliver improvements to the day to day operation of the platform
•   Provide technical support (through the BAU role or otherwise) to firewall related matters
•   Escalate service-impacting issues to line managers
•   Operate within Group Technology governance for Incident, Change and Problem management
•   Keep abreast of technology and tools used to support the Firewalls platforms
•   Perform detailed analysis on highly complex problems on the Firewall platform.
•   Act as a mentor/coach for more junior colleagues
•   Perform Proactive Maintenance of the Networked Environment
•   Perform Tier 2/3 Troubleshooting in conjunction with the Global Network Operations Centre as appropriate
•   Perform Project tasks as directed by the Project Team
•   Input into the Incident/Problem Management Process following resolution of an Incident
•   Produce all Service Level and Operational Status Reports as required by the Service Management Team
•   Provide guidance and mentoring for the junior members of the team
•   Ensure the Physical Security of the environment
•   Perform all hands-on tasks associated with a Network Environment
•   Participation in the On-Call Support Rota

Experience: 3 to 5 Years