Job: Cisco-IP Telephony: IP Contact Center (IPCC)

Level E – Cisco IP Telephony

Requirements:
For IPT Level 2 profile.
Experience level 4 to 5 years
Strong understanding of Cisco
IP telephony and related technologies
Hands on experience on Cisco Call Manger – Version 4.0 , & 7.0.1 or greater
Hands on experience on the Cisco unity voice mail system – version 7.0.1 or greater.
Hands on experience on Cisco meeting place – version 7.0 or greater.

Should be able to coordinate with the third party vendor
Should have knowledge on CSS, Route points, CTI , extension mobility, Pickup groups
Should have basic knowledge on T1,E1, Codec G711,G229, Co lines.
Willing to work in 24/5 shift pattern on rotation basis
Understanding of any ticket driven process ( Incident & Change management process )
Excellent Analytical & Virtual troubleshooting skills
Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging
Flexible to provide support during Out of office hours & weekends.

Experience: 3 to 5 Years