Job: I&AM Solutions-User Provisioning

Job Summary:
IO Security Services Team manages the infrastructure and environment to support the Enterprise Directory, Identity Management, Authentication and Access Management that enable other IO and Solution Delivery teams to provide secure applications to our customers.

The IO IAM Administration Technologist is responsible for

•  Supporting the group to ensure Identity and Access Management (IAM) related services are delivered to meet customer business needs and expectations.
•   Ensuring proper documentation, notification, escalation, tracking and follow up of all incidents

Key Responsibilities:

• Performs initial level of problem identification and attempts to resolve when appropriate; otherwise, documents all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
•  Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
•  Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
•  Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
•   Actively participates in preventive maintenance, by documenting common problems and sharing information required for the team to be successful
•   Documents and maintains internal procedural standards relating to support role as required
•   Completes periodic reports as requested by manager
•   Provides after-hour and weekend on call support when required
•   Maintains a high-degree of professional conduct at all times
•   Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses

Experience: 1 to 3 Years