Job: Identity and Access Management

A IAM Level E Technologist is responsible for:
• 2nd level support via Remedy to ensure Identity and Access Management (IAM) related services are delivered to meet customer business needs and expectations.
• Monitoring and investigating alerts. Assisting senior members in providing administration, testing maintenance and support for the IAM infrastructure and environment

Key Responsibilities:
• Performs second level support of problems identified and aims to resolve. If escalation is required, will document all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
• Monitoring and investigating alerts. Assisting senior members in providing administration, testing maintenance and support for the IAM infrastructure and environment
• Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
• Advises and coaches junior members of team on function and shares knowledge gained with fellow team members
• Actively participates on ATIS initiatives and projects related to IAM as required
• Works with senior members to designs and develop the architecture, including capacity and maintenance of the IAM environment
• Maintains directory integrity and systems databases along with the Enterprise Certificate Authorities
• Maintains internal procedural standards relating to IAM architecture, final approval is sought from manager Documents and maintains internal procedural standards relating to support role as required
• Enforces policies, procedures, standards, and guidelines globally when working with customer on any areas.
• Coordinates monitoring for all tools and batch applications and processes within directory environment. Is also responsible for reviewing activity logs and ensure all items requiring attention are resolved
• Completes periodic reports as requested by manager on services provided by IAM
• Prepares effective communications affecting supported projects, products and services globally. Keeps lead and manager updated as appropriate
• Performs periodic operational audits to ensure adherence to standards
• Provides after-hour and weekend on call support when required
• Works independently and maintains a high-degree of professional conduct at all times
• Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses.

Experience: 3 to 5 Years