Job: Training and Performance Support

Role: Service Desk Trainer Skill: Technical skills for Desktop & Laptop Support
Experience: Minimum 1 year experience in conducting IT Training for Service Desk or Desktop Support projects required

Minimum Skill Requirement:

Must Have:
• Good communication skills
• Fluent in English language
• Sound knowledge of
a. Windows OS (MCSC/P would add value) and Troubleshooting
b. Networking Basics
c. Any one of ITSM Applications (BMC Remedy, HPSM, Service Now etc.)
d. Good understanding of Active Directory
• Sound understanding of ITIL & ITSM and related processes (ITIL V3 Certification would add value)
• Experience in conducting IT Training for Service Desk or Desktop Support projects required

Good to Have:
1. Knowledge of multiple ITSM Applications (BMC Remedy, HPSM, Service Now etc.)
2. ITIL Certification
3. MCSE Certification Below to be excluded while Job Postings on Portals/SNS sites.
o Flexes: Level F (Bangalore-2, Gurgaon-1, Kolkatta-1)
o Target Companies: NA
o Keywords for searching: Service Desk Trainer, Desktop Support Trainer, Technical Trainer, IT Trainer Exclusions: